FAQs

WHAT DOES ‘CE’ MEAN 

All appliances marked with the ‘CE’ mark mean they have been independently tested to meet the requirements of the BS EN13240

DOES CLEANBURN SELL DIRECT TO THE PUBLIC?

No; we have a network of trusted dealers with showrooms throughout the UK and Ireland. To locate your nearest dealer visit our web site at www.cleanburn-stoves.co.uk/

HOW DO I GET MY NEW STOVE INSTALLED? 

Installation must be carried out by a Hetas-approved or similarly qualified engineer and must be in accordance with Building Regulations. To investigate the suitability of your chimney, contact your local dealer, who will be pleased to arrange a site visit.  This is very important, because the condition of your chimney will determine how well your stove performs; a poor chimney system will affect its efficiency. Any existing flue must be swept and inspected before installation of the stove.  All multi-fuel/wood burners must be installed in a class 1 chimney.  

WHAT IF I DON’T HAVE A CHIMNEY?

There are many different flue systems available. Please contact your local dealer/ flue installer, who will be able to give you personal advice.

CAN I CONNECT TWO STOVES TO ONE FLUE SYSTEM?

No. All Cleanburn Stoves must be individually flued. 

MY STOVE HAS A 6” FLUE COLLAR; CAN I INSTALL IT ON A 5” FLUE? 

No. The internal diameter of the flue must be no smaller than the appliance flue collar for its entire length.

 

DOES MY CHIMNEY NEED LINING? 

This is to be decided by your qualified Engineer.

DO I NEED AN AIR BRICK? 

Answer – ‘Yes, if the output is above 5kw or The Builders permeability rating is low.’

IS DiRECT AIRFLOW AVAILABLE 

This option will be available soon.

CAN I SWEEP MY CHIMNEY THROUGH THE STOVE? 

Yes – it is possible to sweep the chimney through the stove, if a damper is not fitted

 

WHAT TYPE OF FUEL CAN I USE? 

The quality of fuel will dictate the performance of your Cleanburn Stove. 

WOODBURNING

Burn only dry, well seasoned wood.  For best results, use dry wood, with a moisture content of less than 20%, which has been cut, split and stacked for at least 12 months.  This is advertised as ‘seasoned’ wood.  Burning wet or unseasoned wood will create tar deposits in the stove and chimney and won’t produce a satisfactory heat output. Wood burns best on a bed of ash and it is therefore only necessary to remove surplus ash from the stove occasionally.

PEAT

Only to be used in turf or brick form, but the moisture content must be very low.

SOLID FUEL BURNING

Anthracite is an approved natural smokeless fuel (not processed) but can vary greatly in quality and performance. It generally requires excellent air supply to maintain maximum performance and with experience we would suggest that it is used in conjunction with other approved manufactured smokeless fuels as per the HETAS approved list.

Please vist www.hetas.co.uk for an up to date list of approved Manufactured Smokeless Fuels suitable for closed appliances.

Only authorised smokeless fuels may be used in smoke control areas.

Warning! - Petroleum coke fuels or household waste must not be burnt on our appliances. Should any difficulties arise over fuel quality or suitability, consult your approved coal merchant or the Solid Fuel Advisory Service – Telephone 0845 6014406.

 

WHAT IS A FRONT EXTENSION

Most of the Multi Fuel Cleanburn Stoves have the option of using one of these.  It is  called, an ‘Extension’ because it  increases  the  fuel load size within the firebox.  Especially helpful for overnight burning. Please see page 25 for image.

WHAT IS THE DIFFERENCE BETWEEN A WOODBURNER AND A MULTI FUEL? 

A wood burner can only burn well seasoned logs, and the wood is burnt on the base of the stove.   You use a shovel to clean out the ash. A multi fuel stove comes with a grate where you can burn both Smokeless fuel or well seasoned logs.   There is an ash pan beneath the grate for easy removal of ash.

CAN I BURN WOOD ON MY MULTI-FUEL GRATE?

Yes.  All Cleanburn multi-fuel appliances are capable of burning wood. 

WHAT IS A GATHER BOX AND WHEN IS IT NEEDED?

A gather box is for rear flue installations where space is limited.  It bolts directly on to the rear of the stove in place of the collar.  Please see page 25 for image.

DO I NEED A DAMPER?

If your chimney has an exceptionally good draught, it may be worth fitting a damper.  This helps reduce the pull on the chimney and helps keep heat within the firebox which is then transferred into the room.  A damper also helps when burning wood over night as it slows the burn rate down and increases the burn time on the wood. However please note one cannot be used if installed in a smokeless zone.

WHAT IS A NOMINAL OUTPUT? 

The nominal output is the output achieved under specific test conditions by the test laboratory. This is normally the output at which we achieve the highest

efficiency. The stoves tend to be operated with the air controls set at less than maximum and with relatively modest fuel loads. However we recognise that end

users are unlikely to operate the stoves in this way and therefore we carry out internal testing to suggest a reasonable Heat Output Range that the customer should achieve without over firing the unit.

HOW MUCH SPACE WILL MY STOVE NEED? 

With all our units it is safe to install with a clearance of 2” (50mm) either side, behind and above the stove to NON Combustible material.  However for optimum performance and heat output we recommend a clearance of 6” (150mm).  To enable adjustment of the tertiary air inlet we recommend a clearance of 4” (100mm) behind the stove.

Please note clearances can differ depending on installation, therefore please check the relevant installation manuals for accurate and precise clearance details.  These manuals can be found on our website www.cleanburn-stoves.co.uk

For all our units the hearth should extend 300mm in front of the appliance (from the door opening)

All of these clearance specifications are for non combustible materials.

 

WHAT WARRANTY DO I GET ON MY STOVE? 

All Cleanburn Stoves Authorised Dealers provide you with a standard 2 year warranty*.  Cleanburn Stoves also come with a 5 year casting warranty*

For full warranty specifications please visit

www.cleanburn-stoves.co.uk

( *Naturally wearing consumables such as glass, bricks, baffles, log retainers etc are excluded from this warranty. **The casting warranty does not cover items such as grate parts etc. )

For a list of authorised stockists please use our dealer locater which can be found on our website 

 

 

 

Join and Stay up to date on our latest news

Environmentally Better

Fresh air is a very precious commodity. Approved under the Clean Air Act, Cleanburn stoves feature technology to keep carbon emissions at a record-breaking low. And it’s not just the environment you’re saving.

 

 

Our Office

Hunter Stoves Ltd
8 Emperor Way
Exeter Business Park
EXETER
EX1 3QS

 

Who's Online

We have 61 guests and no members online